Wall Written FAQs

	Returns Q: What is your return policy? A: Wall Written has a 100% Satisfaction Guarantee. If for any reason you are not satisfied with any PreDesigned Wall Written Statement, you may return the unapplied Statement to us within 60 days of placing your order. You may then choose to exchange your Wall Written Statement or receive a refund for your order (less shipping). Returns are not* available for Wall Written Statements which have already been applied. If, however, a letter or two has been damaged during application, we will send the replacement letter(s) at no charge. (If the damage was caused by negligence on your part, we reserve the right to bill you for shipping.) Returns are not available for Custom Wall Written Statements which have been designed using our Design Tool.* (Except in cases of product damage or errors on our part). Please design accordingly. Double (and triple) check for spelling, punctuation and capitalization errors, and measure your space to ensure it will fit. If colors will need to be exact, please order free Color Samples before purchasing your Custom Statements. Q: Do I need to contact Wall Written before I return the statement? A: Yes. To process your return, please email Wall Written Customer Service using this form. Please include your order number, the concern you have with your order, and if you would prefer an exchange or refund of the purchase price (less shipping). We will then email you further instructions for returning your order. (Or you may call Customer Service at 1-888-665-0240.) Q: How do I package my statement to return it? A: Please put the statement back in the original shipping container, remove the old address label and adhere a new label and the correct postage to the container. (If you would like, we can email a return shipping label to you, and the cost of shipping will be deducted from your refund amount.) Q: What address should I ship my return to? A: Send your return to: Wall Written 223 W. 1230 N. #415 Provo, UT 84604

Returns

Q: What is your return policy?
A: Wall Written has a 100% Satisfaction Guarantee. If for any reason you are not satisfied with any PreDesigned Wall Written Statement, you may return the unapplied Statement to us within 60 days of placing your order. You may then choose to exchange your Wall Written Statement or receive a refund for your order (less shipping).

Returns are not available for Wall Written Statements which have already been applied. If, however, a letter or two has been damaged during application, we will send the replacement letter(s) at no charge. (If the damage was caused by negligence on your part, we reserve the right to bill you for shipping.)

Returns are not available for Custom Wall Written Statements which have been designed using our Design Tool. (Except in cases of product damage or errors on our part). Please design accordingly. Double (and triple) check for spelling, punctuation and capitalization errors, and measure your space to ensure it will fit. If colors will need to be exact, please order free Color Samples before purchasing your Custom Statements.

Q: Do I need to contact Wall Written before I return the statement?
A: Yes. To process your return, please email Wall Written Customer Service using this form. Please include your order number, the concern you have with your order, and if you would prefer an exchange or refund of the purchase price (less shipping). We will then email you further instructions for returning your order. (Or you may call Customer Service at 1-888-665-0240.)

Q: How do I package my statement to return it?
A: Please put the statement back in the original shipping container, remove the old address label and adhere a new label and the correct postage to the container. (If you would like, we can email a return shipping label to you, and the cost of shipping will be deducted from your refund amount.)

Q: What address should I ship my return to?
A: Send your return to:

Wall Written
223 W. 1230 N. #415
Provo, UT 84604