Customer Kudos

Customer Kudos: Jennifer Foy

We have never received better and more personal support than we have with Wall Written. We had a vision for how we wanted our daughter’s nursery to look, and when we contacted Wall Written they not only made that vision come to life, but they made it even better! Emily worked with us personally, and emailed design ideas back and forth and gave us personal attention.  We received the decals promptly, and they were PERFECT! The big items like the tree were actually easy to put up on the wall and it made the room gorgeous! Our little daughter is now 8 months old and she can point to the butterflies or birds on the wall when asked, for example, “where are the butterflies?” She also knows her name from the beautiful wall decal. She is just mesmerized by her room and truly loves it! As a parent, I am ecstatic that the room is not only beautiful and unique but that it has taught our daughter so much already at such a young age.  Additionally, the measurement tree has allowed us to track her growth along the way too. Once she is older, it will continue to be so special to us all to look back at the wall and remember how much she has grown.  Our whole family thanks Wall Written!”

We wanted to say thanks again for all of your help! We thought you might also like to see how these all turned out.  We were truly thrilled with the way they came out.  We are excited to enter the photo contest, too.  Everyone who has come to see the nursery is just in awe at how great it looks and how much the decals add.  We have highly recommended your company to our family and friends!  Thanks again!”

Thanks, Jennifer! We’re glad you love your statements.

I love when customers follow up with us. It’s awesome to see pictures, and all the different ways people have used our designs.

An Office Meeting at Wall Written

Yesterday, we were gathered around a table having an office meeting. I sat back and thought, look at all these beautiful ladies. I asked my husband to snap a quick photo for our blog.

Clockwise around table starting at near left: Susan, Camille, Emily, Melissa, Brittany and Natalie.

Can I just say, as a business owner, I have been so fortunate to have such a great group of talented, hard-working women. (We also work with a man… and he’s my husband, so of course I think he’s also fantastic.) Everybody has been doing an amazing job. This afternoon, we had 10 minutes to get a rush order finished up and packaged before we had to drive it over to the post office. I was so impressed by how everybody came together to get it out the door on time, in perfect condition, and with all the designs and colors intact.

Susan, you really are one talented lady. You have just been a jewel in creating my vision! What I really like about what you are doing for me is that you are giving me something that is different than what is “out there”  and that really speaks to “My” home…not something that is off the shelf. We got the “Carpe Vino” up in the kitchen last night.  It is unbelievable.  It is exactly what we were wanting and I can’t wait to show it off.  You did an amazing job. I have already begun to sing your praises to friends and family.  Thank you for going the extra mile for your customers.”

Lisa Hudson

Natalie was so helpful. I put up the growth chart right away, and now with both of my decals applied, my daughter’s room is finally finished.  And it is perfect!! Thank you, again, so much for such wonderful products, and thank you for your wonderful customer service!  I’ve been raving about you and recommending you to everyone I know!!”

Elena Duperron

Hi Brittany! THANK YOU SO MUCH for my decals. They are perfect! And I was super surprised to see that you sent both blue options. That is so sweet of you! I’m so glad you did because the “Minted” is a perfect match. I can’t wait to share the booth photos with you!”

Leslie Vega

Thank YOU!  You were a big help Emily.  Just so you know, I have been using [another wall words company] for several years and have done a good bit of business with them.  My customer service experience this last go around, was terrible.  I contacted them first about my “clock wall” because I always use them.  The uninterested response I got made me look elsewhere.  You now have my business!  I have passed your information on to several of my friends.

Good luck in your business Emily, and remember, GREAT customer service does in fact make ALL the difference.  You were a sweetheart.”

Robin Wade

I definitely agree that Customer Service does make all the difference, so here at Wall Written, we have some of the best people around working for you: creating beautiful designs, shipping them to you quickly, and working with you if there are any bumps along the road. We take care of our customers.

Customer Letter : Elena of Ontario

Hello! My name is Elena Duperron and I received my order from you not too long ago.  I just finished putting everything up earlier this week.  The results are fabulous!

My daughter will be 11 months old on Sunday, and I have been working on her nursery for almost one year.  Her walls have been bare until now because I’ve been waiting to find the perfect thing to decorate them.  A friend of mine posted photos of her daughter’s nursery on Facebook, and she had a stunning growth chart in her room.  I found out that she had ordered the decal from Wall Written, and so I decided to do a little shopping of my own.

Colors shown are Lipstick Pink and Chocolate, Size is 24" x 18.25"

When the package arrived, I was so excited.  When I unrolled the growth chart, however, the colours had been inverted.  So, I called customer service and spoke with a lady named Natalie (I think!).  She was so helpful and she assured me that a new growth chart would be sent to me right away.  I was extremely impressed with the wonderful customer service, and I was also very pleased because Natalie credited my account appropriately so that I wouldn’t have to pay taxes on my product twice (it was being shipped from the USA to Canada).  I put up the growth chart right away, and now with both of my decals applied, my daughter’s room is finally finished.  And it is perfect!!  I’ve attached the results.

Colors shown are Lipstick Pink and Split Pea

Thank you, again, so much for such wonderful products, and thank you for your wonderful customer service!  I’ve been raving about you and recommending you to everyone I know!!

Elena Duperron

Customer Letter: Cathy from Philadelphia

“I just wanted to thank you for making this experience so pleasant. I designed my own statement and was afraid I would ruin it while putting it on the wall. Your videos proved to be invaluable. You are prompt with orders and very professional. I checked out five other companies, and your design tools were the easiest to understand, especially from the point of view of a non-artist. I would recommend you to anyone. Thanks again!”
-Cathy of Philadelphia, PA