Ordering Questions
Q: What payment options can I use to purchase Wall Written Statements?
A: We accept Visa, Mastercard, American Express or Discover credit cards, PayPal, and Gift Certificates obtained through wallwritten.com.
Q: How do I checkout?
A. Begin by clicking the "My Cart" icon at the top right of the Wall Written website. Verify that all the items in your cart are correct, especially that the sizes and colors are accurate and will fit your space. If you have a coupon code, you may enter it in the "Coupon Code" field, and click the red "Apply" button.
Click the red "Checkout" button.
Step One: Enter Customer Information
If you already have a user account with Wall Written, you may login. Otherwise, fill in the information for your billing and shipping addresses. The billing address needs to match your credit card statement, and the shipping address must be a USPS approved address (PO Boxes are okay), and must be entered in correctly to avoid shipping delays and additional shipping costs. Please enter a phone number and email address which we can use to contact you if there are any questions or problems regarding your order. We will not sell your information or spam you, don't worry.
New users who would like to create a user account may fill in the Username and Password fields, and check the box to store your information for future visits. This is not required, but you will be able to track the progress of your order from your user account page.
Click the red "Continue" button.
Step Two: Choose Shipping and Payment Method (Details Tab)
Select your preferred shipping method from the drop-down menu. If you have a Gift Certificate, you may enter the number in the "Gift Certificate" field. (Please note that if you have a Paypal gift certificate, you will skip this field, select "Check Out with Paypal" and continue using the Paypal site, where you will be able to redeem your gift certificate.)
Then choose one of our three payment methods: either Checkout with Paypal, Credit Card, or Phone Order.
Click the red "Continue" button.
Step Three: Enter Payment Information
About the Different Payment Methods:
Checkout with Paypal: You will need to make sure the billing address you entered in Step One matches the Paypal account you wish to use. You will then be directed to Paypal's site to complete your payment. Please make sure your shipping address is up-to-date. Once the order has been processed, you'll be redirected to our site to a page saying your order is completed.
Credit Card: You'll need to enter the name on the credit card, credit card number, expiration date and CVV2 number. Make sure the billing address you provided matches the monthly statements of the credit card you're using. If any of this information does not match your card, the credit card will be declined, and your order will not be submitted.
Phone Order: If you would prefer to make your payment over the phone, you may select "Phone Order", and continue with the checkout process on the website until you reach the "Complete" page. This will place your order into our database. You will then need to call Customer Service to complete your payment. (Please note your order will not be added to our processing queue until your payment is received. Please call to make your payment immediately after submitting the order online.) You'll need to have your Order ID number ready... you'll see it after you process your order through the site.
Step Four: Review Order
Last chance to catch any errors in your order. Look at all the items in your cart, make sure the quantities, color and size of each statement are perfect, and double check spelling and punctuation of any custom designs.
Make sure your billing address and ESPECIALLY your shipping address are correct. Check twice.
If you have any notes you'd like to include about your order, please enter them in the "Order Comments" section. If they are critical, you may want to call our Customer Service Department (1-812-665-0240) as well.
Click the red "Process Order" button.
You'll then be taken to an Order Results page, and the email address you provided in Step One will be used to send your order confirmation and tracking info, so make sure you check it after finishing the order process to make sure the order has gone through.
Q: What shipping methods do you use?
A: For orders to the USA we offer a flat $6 Priority Shipping through USPS (United States Postal Service). We use USPS Express Mail for rush shipping to the USA. For orders to Canada, we use USPS Priority Mail International, which is transferred to Canada Post at the border. For rush shipping to Canada we use USPS Express Mail International. Orders to any other country will be shipped through USPS Priority Mail International. Click here for more shipping information.
Q: How much does shipping cost?
A: We offer $6 shipping on all Domestic orders. Orders shipping to Canada are $6. (Orders to Canada will be subject to duties and fees by Canadian Customs, and are the responsibly of the recipient.)
Gift Certificates are sent via email, with no shipping charge. Samples ship for free. Click here for more shipping options and pricing information.
Q: Will I need to pay any taxes?
A: Orders to Utah will be charged 6.75% sales tax. Orders from the other US States have no taxes. Orders to Canada will be charged duties, fees, customs or taxes at the Canadian/US border, which are the responsibility of the recipient.
Q: How long will it take to receive my order?
A: For Domestic (within the US) Orders, you should receive your order within 5-10 business days.
Orders to Canada will take 9-17 business days.
You may choose to pay for Rush Processing and/or Express Shipping to receive your order more quickly. Click here for more shipping options and pricing information.
Q: I entered the wrong shipping address. What happens now?
A: Contact Wall Written Customer Service ASAP. If your order hasn't been shipped yet, we'll change the address information for you.
If your order has been sent, we will do our best to help you track down your package. However, please keep in mind that when due to customer mistakes, such as entering the wrong address, you will need to cover any of the costs associated with reshipping your order, including additional shipping charges and reordering the product at a discount.
If your package is returned to us by USPS, we'll resend it to the correct address after we receive your payment for the additional shipping cost.